Online Reservations and Operations Management System
How can a robust online reservation and operations management system transform a major tourist destination business? U.S. Virgin Islands’ welcome more than 2.5 million visitors every year by land, air, and sea and offers them a great Caribbean destination with lots of attractions. Coral World is the Virgin Islands’ only and one of the largest ocean parks in the Caribbean offering a unique experience to interact with the ocean life within the safety and experience of its premises. Opening its doors to hundreds and thousands of tourists every year, Coral World has been offering activities like Sea Lion Swim, Sea Trek, SNUBA, Shark and Turtle Encounters and many exhibits like Marine Gardens, Touch Pool, Undersea Observatory Tower, Caribbean Reef Encounters amongst many others memorable experiences. Challenge: With the absence of a robust online reservation and operations management system, this great Virgin Islands’ tourist attraction has been facing various Marketing, Sales, CRM, and operations management challenges. TABS Business Management Solutions Technology resides at the core of all of our business solutions. Our extensive expertise in providing unique technology solutions to our clients help us in identifying roadblocks and resolving business challenges through fitted technology answers. From requirements gathering through development, testing, deployment and operations, we actively engage ourselves with our clients as their partner. It is important for us to not only provide highest quality business management solutions to our clients but also integrating our future with them. Therefore, our technology based business management solutions speak volume about our commitment towards providing highest quality products and services. TABS Engagement: After identifying the challenges, TABS technology teams started working on designing a web based comprehensive business management solution for the Coral World. The solution’s architecture was developed to meet the budgetary and functional requirements of the client and real-time communications channels were established between the client and TABS’ project teams to reduce the risks and improve efficiency. Finally, a robust online reservation and operations management system is deployed that meets the requirements set forth by various departments at Coral World. With the recent implementation of this system, TABS hope to bring higher efficiency and profitability levels at Coral World.